How to Bid or Buy
Buy It Now – Some Little Marley sellers will provide a Buy It Now option to purchase an item immediately at a fixed price.
Place a Bid / Auction – Little Marleys Auction is an automatic bidding system. Bid on the item you are wanting to purchase, and we will tell if someone else bids a higher amount.
We recommend you put in the highest amount you are willing to pay for the item. Little Marleys bidding system will increase your bid by increments as required, so that you remain the highest bidder until your maximum bid is reached. If someone bids higher than your maximum, we will send you a notification in case you want to bid again.
Note: Only bid on items you intend to buy. If you win, you must pay the seller. You will not be able to retract your bid.”
Retract a Bid
Little Marley registered users will be able to retract a bid placed on an item, if the following circumstances are relevant: a) There is 10 or more hours left in the auction b) You made a legitimate mistake when placing your bid. An example of this is bidding $100 instead of $10 c) The item description has changed significantly since you placed your bid. If none of the above circumstances have occurred, you must contact the seller directly on Little Marley and ask if you can retract your bid. The seller must cancel the bid on your behalf.
Buying as a guest
Guests of Little Marley are unable to purchase items.
How to pay for items
Congratulations! you have secured a great product at a low price. You can pay for items on Little Marley using PayPal – Little Marley’s accepted and safest suggested electronic payment method. Other ways to pay for items is cash on pick up. Before you bid or buy, check which payment method the seller accepts to avoid any issues. Once you have won an Auction style listing, or purchased an item at a fixed price using Buy It Now, you can pay for your order. If you are not taken directly to the check out, select Pay Now in MyAccount or Proceed to Checkout from your shopping cart. Select your payment method, make sure your delivery address is correct, and then select confirm and pay. Once you’ve completed your checkout, you’ll get an email letting you know your payment was received and when your item will be posted. To speed things up in checkout, you can: Save your payment details or if you want to pay with PayPal every time, link you PayPal account with you Little Marley account.
Leaving and receiving feedback
After buying an item, you have 30 days to leave Feedback. Go to MyLittleMarley > My Purchases, find the item and select Leave Feedback. We have a behaviour policy on Little Marley for leaving feedback. Open and honest feedback is encouraged, but we do not allow abusive or profane language. Feedback that violates these policies will be removed, and their account may be subject to restrictions.
Trouble paying for an item
If you are having trouble paying for an item, check your PayPal information, debit or credit card details (e.g. expiry), and the email address registered to your Little Marley account. If any of these are incorrect, you may have to update them before you pay.
Wrong Delivery Address
If you haven’t paid for an item and the seller hasn’t sent your order yet, you can update your delivery address. If you’ve paid for the item, the seller has to send it to the address listed on the order details page. If the address you provided is incorrect and the item is returned to the seller, you can contact them and ask them to send it to your updated address.
Who pays for return postage?
If there is a problem with the sold item (e.g. item is faulty) the seller is responsible for paying return postage costs. However, if a buyer changes their mind about a purchase and wants to return it, they may be required to pay the postage costs, depending on the sellers returns policy.
Businesses Selling on Little Marley
In general, if you sell on Little Marley as part of a business or professional activity, you must provide consumer guarantees when selling to buyers in Australia. For advice about your specific circumstances, we recommend you contact the ACCC or consult with a legal advisor.
Item you were bidding on is gone
If an item you were looking at or bidding on was removed from Little Marley, it could be due to the following: The seller ended the listing early. Another buyer used the buy it now option, so the listing ended early. There was an issue with the listing, so we removed it. When this happens, we email bidders to explain why. If you dont see this email in your inbox, check your junk/spam folder. If you have purchased the item and cant find it look for it in the following areas: Purchase History (be sure to check all sections); your Little Marley inbox
Report a seller
Didn’t Receive an Item – If you didn’t receive an item, check the tracking as it may still be in transit, or contact the seller to ask about the status. You can report the item as not received up to 30 days after the estimated delivery date.
If the seller hasn’t responded within three business days or you can’t agree on a resolution, go to your purchase history, find the item and select Ask LittleMarley to assist. We’ll make a decision within two business days. You’ve got 30 days from the date you reported the item to ask us to step in. Item isn’t as described – If the item doesn’t match the listing description, you can contact the seller and try to work things out, or return the item for a refund.
If the seller doesn’t respond within three business days or you can’t agree on a resolution, you can go to your purchase history, find the item and select LittleMarley help. We’ll make a decision within two business days. You have 30 days from the date the return request was opened to ask us to step in. Seller No Longer Wants to Sell or Send The Item – If you haven’t paid for the item, you can agree with the seller to cancel the order.
If you paid for the item, the seller must refund the full amount within 10 business days. If you don’t receive the refund on time, report it to us so we can help you resolve the issue.
You can contact PayPal directly for help with your PayPal account or other PayPal payment questions or issues.
How to Start Selling
To sell on Little Marley, the first thing you need to do is register your Little Marley account (if you don’t have one already) and get it set up for selling. You’ll need to verify your contact information and add paypal account details to pay your seller fees. You can then start selling by following these steps:
Select Sell at the top of the page.
You’ll be guided through our easy step by step instructions to create your listing. After the listing ends and you receive payment, send the item promptly.”
Fees for Selling
Sellers are charged a one off 10% commission fee at the end of their item listing on Little Marley.
Problems with an invoice
If you have a problem with your Little Marley invoice, that you have not been able to resolve by reviewing your invoice, please contact email@example.com
Register for a new account
Requirements for selling
Before you can sell on Little Marley, you have to set up your sellers account. You’ll need to a) Register for a Little Marley account (if you don’t already have one) b) Insert your PayPal account to pay for any future seller fees and buyer refunds. See the How To A Sell page for more information
Updating your personal Information
Select Update Account Information to change your username, password, email address, payment details, your secret questions, and phone number. You can also add, edit, remove your account or contact info
Updating your delivery address
To manage your address, select Edit User Information, and click Address. You can also change your delivery address on the checkout page when you pay for an item. Please be aware that your primary delivery address will be provided to the seller, unless you select an alternative address during checkout
Updating your automatic payment method
Little Marley sellers are required to have an account with PayPal in order to pay selling fees, issue refunds, and cover the costs of any supplemental services you use.
Forgot username or password
If you have forgotten your username, you can sign in using your email address. If you have forgotten your password, select Reset Your Password, and we’ll send you an email with instructions on how to reset it. If you are having trouble signing in, try the following solutions; Make sure you’re entering your username and password correctly and check caps lock on your keyboard is off. Disable your browser’s autocomplete feature as it may be filling in incorrect information. If you are using a mobile device, disable predictive texts.
Closing your account
Oh no, we are sad to see you go. Once you close your account, you can’t use it to buy or sell items. You’ll also lose your purchase and sale history, feedback profile and other account information. If you want to just stop selling, you can deactivate your seller account by removing your automatic payment method and selling tool subscriptions. You’ll still be able to bid on and buy items. If you are considering closing your account due to a billing or purchase problem, please contact us so we can help. If you still want to close your account, make sure; All your fees are paid and your account balance is $0.00, you’ve resovled any suspensions or restrictions, your account meets our minimum seller performance standards, you dont have any open bids. Once you close your account, there’s a 60-day waiting period for all purchases and sales to complete. Within this period ,you can also ask us to reopen your account if you change your mind. After 60-days, your account will be closed and can not be reopened. You’ll have to register a new Little Marley account with a different username and email address to buy or sell items.
Account on hold for non payment
If your Little Marley account has been suspended because of unpaid selling fees, you’ll need to pay your outstanding bill in full. Once your payment has been processed, your account can be reinstated
Someone has used your account
Little Marley strongly recommends you do not give your username and passwords to anyone. If you think someone is trying to take over your account or already has, please do the following: Change your password immediately; Ask anyone with access to your account if they made changes to it; Change your secret question; Verify your contact information and payment details; Check your active bids and listings to make sure they’re yours; If you can’t sign in, contact us immediately. If an unauthorised person used your account, we may temporarily suspend it until it’s secure again.