How to Bid or Buy

Buy It Now – Some Little Marley sellers will provide a Buy It Now option to purchase an item immediately at a fixed price.

Place a Bid / Auction – Little Marleys Auction is an automatic bidding system. Bid on the item you are wanting to purchase, and we will tell if someone else bids a higher amount.

We recommend you put in the highest amount you are willing to pay for the item. Little Marleys bidding system will increase your bid by increments as required, so that you remain the highest bidder until your maximum bid is reached. If someone bids higher than your maximum, we will send you a notification in case you want to bid again.

Note: Only bid on items you intend to buy. If you win, you must pay the seller. You will not be able to retract your bid.”

Retract a Bid

Little Marley registered users will be able to retract a bid placed on an item, if the following circumstances are relevant: a) There is 10 or more hours left in the auction b) You made a legitimate mistake when placing your bid. An example of this is bidding $100 instead of $10 c) The item description has changed significantly since you placed your bid. If none of the above circumstances have occurred, you must contact the seller directly on Little Marley and ask if you can retract your bid. The seller must cancel the bid on your behalf.

Buying as a guest

Guests of Little Marley are unable to purchase items.

How to pay for items

Congratulations! you have secured a great product at a low price. You can pay for items on Little Marley using PayPal – Little Marley’s accepted and safest suggested electronic payment method. Other ways to pay for items is cash on pick up. Before you bid or buy, check which payment method the seller accepts to avoid any issues. Once you have won an Auction style listing, or purchased an item at a fixed price using Buy It Now, you can pay for your order. If you are not taken directly to the check out, select Pay Now in MyAccount or Proceed to Checkout from your shopping cart. Select your payment method, make sure your delivery address is correct, and then select confirm and pay. Once you’ve completed your checkout, you’ll get an email letting you know your payment was received and when your item will be posted. To speed things up in checkout, you can: Save your payment details or if you want to pay with PayPal every time, link you PayPal account with you Little Marley account.

Leaving and receiving feedback

After buying an item, you have 30 days to leave Feedback. Go to MyLittleMarley > My Purchases, find the item and select Leave Feedback. We have a behaviour policy on Little Marley for leaving feedback. Open and honest feedback is encouraged, but we do not allow abusive or profane language. Feedback that violates these policies will be removed, and their account may be subject to restrictions.

Trouble paying for an item

If you are having trouble paying for an item, check your PayPal information, debit or credit card details (e.g. expiry), and the email address registered to your Little Marley account. If any of these are incorrect, you may have to update them before you pay.

Wrong Delivery Address

If you haven’t paid for an item and the seller hasn’t sent your order yet, you can update your delivery address. If you’ve paid for the item, the seller has to send it to the address listed on the order details page. If the address you provided is incorrect and the item is returned to the seller, you can contact them and ask them to send it to your updated address.

Who pays for return postage?

If there is a problem with the sold item (e.g. item is faulty) the seller is responsible for paying return postage costs. However, if a buyer changes their mind about a purchase and wants to return it, they may be required to pay the postage costs, depending on the sellers returns policy.

Businesses Selling on Little Marley

In general, if you sell on Little Marley as part of a business or professional activity, you must provide consumer guarantees when selling to buyers in Australia. For advice about your specific circumstances, we recommend you contact the ACCC or consult with a legal advisor.

Item you were bidding on is gone

If an item you were looking at or bidding on was removed from Little Marley, it could be due to the following: The seller ended the listing early. Another buyer used the buy it now option, so the listing ended early. There was an issue with the listing, so we removed it. When this happens, we email bidders to explain why. If you dont see this email in your inbox, check your junk/spam folder. If you have purchased the item and cant find it look for it in the following areas: Purchase History (be sure to check all sections); your Little Marley inbox

Report a seller

Didn’t Receive an Item – If you didn’t receive an item, check the tracking as it may still be in transit, or contact the seller to ask about the status. You can report the item as not received up to 30 days after the estimated delivery date.

If the seller hasn’t responded within three business days or you can’t agree on a resolution, go to your purchase history, find the item and select Ask LittleMarley to assist. We’ll make a decision within two business days. You’ve got 30 days from the date you reported the item to ask us to step in. Item isn’t as described – If the item doesn’t match the listing description, you can contact the seller and try to work things out, or return the item for a refund.

If the seller doesn’t respond within three business days or you can’t agree on a resolution, you can go to your purchase history, find the item and select LittleMarley help. We’ll make a decision within two business days. You have 30 days from the date the return request was opened to ask us to step in. Seller No Longer Wants to Sell or Send The Item – If you haven’t paid for the item, you can agree with the seller to cancel the order.

If you paid for the item, the seller must refund the full amount within 10 business days. If you don’t receive the refund on time, report it to us so we can help you resolve the issue.

Contact PayPal

You can contact PayPal directly for help with your PayPal account or other PayPal payment questions or issues.

How to Start Selling

To sell on Little Marley, the first thing you need to do is register your Little Marley account (if you don’t have one already) and get it set up for selling. You’ll need to verify your contact information and add paypal account details to pay your seller fees. You can then start selling by following these steps:
Select Sell at the top of the page.

You’ll be guided through our easy step by step instructions to create your listing. After the listing ends and you receive payment, send the item promptly.”

Fees for Selling

Sellers are charged a one off 10% commission fee at the end of their item listing on Little Marley.

Problems with an invoice

If you have a problem with your Little Marley invoice, that you have not been able to resolve by reviewing your invoice, please contact accounts@littlemarley.com

Register for a new account

To register with Little Marley: a) Go to the registration page b) Enter your name and an email address that you can check immediately c) Create and then retype a password d) Enter the numbers you see in the image e) Read and accept our user agreement and privacy policy 6) Check your email

Requirements for selling

Before you can sell on Little Marley, you have to set up your sellers account. You’ll need to a) Register for a Little Marley account (if you don’t already have one) b) Insert your PayPal account to pay for any future seller fees and buyer refunds. See the How To A Sell page for more information

Updating your personal Information

Select Update Account Information to change your username, password, email address, payment details, your secret questions, and phone number. You can also add, edit, remove your account or contact info

Updating your delivery address

To manage your address, select Edit User Information, and click Address. You can also change your delivery address on the checkout page when you pay for an item. Please be aware that your primary delivery address will be provided to the seller, unless you select an alternative address during checkout

Updating your automatic payment method

Little Marley sellers are required to have an account with PayPal in order to pay selling fees, issue refunds, and cover the costs of any supplemental services you use.

Forgot username or password

If you have forgotten your username, you can sign in using your email address. If you have forgotten your password, select Reset Your Password, and we’ll send you an email with instructions on how to reset it. If you are having trouble signing in, try the following solutions; Make sure you’re entering your username and password correctly and check caps lock on your keyboard is off. Disable your browser’s autocomplete feature as it may be filling in incorrect information. If you are using a mobile device, disable predictive texts.

Closing your account

Oh no, we are sad to see you go. Once you close your account, you can’t use it to buy or sell items. You’ll also lose your purchase and sale history, feedback profile and other account information. If you want to just stop selling, you can deactivate your seller account by removing your automatic payment method and selling tool subscriptions. You’ll still be able to bid on and buy items. If you are considering closing your account due to a billing or purchase problem, please contact us so we can help. If you still want to close your account, make sure; All your fees are paid and your account balance is $0.00, you’ve resovled any suspensions or restrictions, your account meets our minimum seller performance standards, you dont have any open bids. Once you close your account, there’s a 60-day waiting period for all purchases and sales to complete. Within this period ,you can also ask us to reopen your account if you change your mind. After 60-days, your account will be closed and can not be reopened. You’ll have to register a new Little Marley account with a different username and email address to buy or sell items.

Account on hold for non payment

If your Little Marley account has been suspended because of unpaid selling fees, you’ll need to pay your outstanding bill in full. Once your payment has been processed, your account can be reinstated

Someone has used your account

Little Marley strongly recommends you do not give your username and passwords to anyone. If you think someone is trying to take over your account or already has, please do the following: Change your password immediately; Ask anyone with access to your account if they made changes to it; Change your secret question; Verify your contact information and payment details; Check your active bids and listings to make sure they’re yours; If you can’t sign in, contact us immediately. If an unauthorised person used your account, we may temporarily suspend it until it’s secure again.

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www.littlemarley.com is a platform that connects any person wishing to sell or purchase new or used children goods and accessories.  We give users of the website a platform to advertise and purchase goods and discuss topics relating to parenthood online. 

We are not responsible for the conduct of any of our users either online or offline.

Recitals

  1. These Terms of Use (“Terms”) govern your use of the Website located at http://www.littlemarley.com (“Website”) and form a binding contractual agreement between you, the user of the Website and Little Marley Pty Limited ACN 615 340 700 (“Little Marley”).
  2. For that reason these Terms are important and you should ensure that you read them carefully. You may contact Little Marley with any questions before you use the Website by emailing talktous@littlemarley.com.
  3. By using the Website you acknowledge and agree that you have read and understand these Terms and you agree to be bound by them. If you do not agree to the Terms, please do not use the Website.
  1. Definitions
    1. “Confidential Information” means any information of Little Marley, or of another User which is designated as confidential or which is of a confidential or sensitive nature, which is marked or denoted as confidential or which a reasonable person to whom that information is disclosed or to whose knowledge the information comes would consider confidential.
    2. “Content” means anything that is uploaded, posted or otherwise transmitted through the Website, and when it is introduced to the Services by you, it is your Content. Without limitation to the foregoing this may also include any advertisement posted by a User.
    3. “Contributor” means any person that publishes a comment on any forum or blog contained within the Website or any other section of the Website where comments can be published.
    4. “Intellectual Property” means all intellectual property rights (including, without limitation, all registered and unregistered copyright, designs, trade marks and patents) of any nature in any technology, trade secrets, User lists, User details (including, but not limited to, User emails, telephone numbers and addresses) and User-related information, software, program, inventions, designs, works and subject matter belonging to Little Marley.
    5. “Membership” means an application to Little Marley, through the Website, for a User name, account and password.
    6. “Membership Data” means any information provided by you to Little Marley in any registration form on the Website or otherwise.
    7. “Purchaser” means any person that purchases an item on the Website.
    8. “Seller” means any person that wishes to sell an item by publishing an advertisement on the Website.
    9. “Services” means the connecting of any Contributor, Seller or Purchaser through the Website.
    10. “Third Party” means an entity other than Little Marley or its subsidiaries, including any Contributor, Seller or Purchaser.
    11. “User” means any Contributor, Seller, Purchaser or any other party who accesses the Services, regardless of the nature of that access or if that party is or is not identified to Little Marley.
    12. “You” means a User, Contributor, Seller, Purchaser or any other party currently accessing the Website and using the Services.
  1. General
    1. These Terms prevail in the event that anything in, or associated with, the Website is inconsistent with these Terms.
    2. If a provision of these Terms is invalid or unenforceable it is to be read down or severed to the extent necessary without affecting the validity or enforceability of the remaining provisions.
    3. These Terms and any contract to which they apply shall be governed by the laws of New South Wales and are subject to the jurisdiction of the courts of New South Wales.
    4. Little Marley is not liable whatsoever to you for any direct or indirect losses and/or expense suffered by you arising out of a breach by Little Marley of these Terms, including Little Marley’s negligence.
    5. The failure by Little Marley to enforce any provision of these Terms shall not be treated as a waiver of that provision, nor shall it affect Little Marley’s right to subsequently enforce that provision.
    6. Little Marley may provide any notice required under these Terms by publishing the notice on the Website (“Notice”).
    7. Little Marley may amend or vary these Terms at its sole discretion by giving Notice, and the varied Terms are to take effect immediately upon Notice being given. Your continued use of the Website after any variation of these Terms will be deemed to constitute your acceptance of the varied Terms.  If you do not accept the varied Terms, please discontinue your use of the Website and/or terminate your Membership.
    8. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Little Marley and supersede any prior versions of these Terms and all other communications whether oral or written, express or implied.
  1. Use of Website
    1. Little Marley grants you a non-exclusive, non-transferable licence to use the Website and Services in accordance with the terms and conditions set out in these Terms.
    2. The Website may contain links to other websites and contains Content added by Third Parties. Little Marley does not endorse, sponsor or approve any such user generated content or any content available on any linked website. Little Marley expressly disclaims all liability for any Content transmitted or posted on the Website, or otherwise transmitted to any User by any other means, or by any person, including your reliance on such Content.
    3. You acknowledge and agree that:
      1. Little Marley retains complete editorial control over any Content on the Website and may alter, amend or remove any Content on the Website at any time in its sole discretion; and
      2. the Website may not operate on a continuous basis and may be unavailable from time to time (including for maintenance purposes).
  1. User Conduct
    1. By accepting these Terms, you are representing that you:
      1. have the capacity to accept these Terms;
      2. will maintain the security and confidentiality of your account, login details, password and identification; and
      3. will provide, or have provided, and will maintain and promptly update the Membership Data and ensure that information provided is accurate, current and complete.
    2. A User must not upload, post, or otherwise transmit Content that:
      1. is inaccurate, harmful, obscene, pornographic, defamatory, racist, sexist, threatening, violent, offensive, abusive, vulgar, profane, indecent, unlawful, harassing, or otherwise objectionable to Little Marley or other Users of the Website, including any Content which is likely to offend, insult or humiliate others based on race, religion, ethnicity, gender, age, sexual orientation and/or any physical or mental disability;
      2. exploits another person in any manner;
      3. includes unauthorised disclosure of personal information;
      4. advertises services for non-individuals or for any other reason which is not aligned to the purposes for which the Services are intended;
      5. violates or infringes anyone’s intellectual property rights; or
      6. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.
    3. You are solely responsible for the Content and all activities that occur under your Membership.
    4. You must immediately notify Little Marley of any unauthorised use of your account, login and/or password.
    5. You must ensure you completely sign out of your account at the end of every session where you use the Website, and ensure that all personal data has been deleted from the system.
    6. Little Marley may, but is not obliged to, at any time request a form of identification to verify your identity and/or your compliance with these Terms.
  1. Violation of Terms
    1. Little Marley reserves the right to edit or remove Content that violates these Terms, that contains Third Party commercial advertisements, or for any other reason it deems necessary in its absolute discretion. Little Marley may restrict, suspend or cancel a contravening User’s Membership in its sole discretion.
    2. Little Marley may record and store information relating to your Membership, including any complaint made against you.  Little Marley reserves the right to disclose any information as necessary to satisfy any applicable law, legal requirement, police investigation or request from a Government authority. For further information, please read Little Marley’s Privacy Policy.
  1. Seller Obligations
    1. A Seller must comply with all consumer legislation in Australia including, without limitation, the Competition and Consumer Act 2010 (Cth).
    2. Each Seller agrees and warrants that it must not offer for sale, on the Website, any:
      1. defective or recalled good;
      2. unsafe good that can cause harm or damage to any person or their property;
      3. used consumables or consumables that are out of date, i.e. baby formula, food products, medicine, lotions, shampoo or other cosmetics, etc;
      4. stolen, bootleg or counterfeit goods; or
      5. good that infringes a Third Party’s intellectual property rights.
  1. Fees
    1. Little Marley may charge a fee for the use of the Website. If a feature of the Website requires payment of a fee, Little Marley will disclose the fee prior to your access to that feature of the Website.
    2. In addition to clause 7.1, a Seller will incur a fee on the sale of an item and the fee will be deducted from the sale proceeds.
    3. All fees are quoted in Australian Dollars and are GST inclusive. Little Marley reserves the right to change the fees for any chargeable service or feature on the Website at any time and will provide Notice in accordance with these Terms where the price is varied.
    4. Our fees are non-refundable, and you are responsible for paying them when they become due. If you do not pay our fee, your ability to use that feature may be restricted.
  1. Confidential Information
    1. You agree to keep the Confidential Information of Little Marley and any other User confidential and to use or disclose such information only for the purposes as authorised by the owner of the Confidential Information.
    2. The obligations of confidentiality in clause 8.1 will not apply to information which:
      1. is generally available in the public domain except where such availability is as a result of a breach of these Terms;
      2. was known prior to the disclosure of the information by you; or
      3. is required to be disclosed by an applicable law or court order.
  1. Intellectual Property Rights
    1. Nothing in these Terms constitutes a transfer of any Intellectual Property rights. You acknowledge and agree that, as between you and Little Marley, Little Marley owns all Intellectual Property rights in the Website.
    2. By using the Services, posting or adding any content onto the Website, you grant Little Marley a perpetual, non-exclusive, royalty-free, irrevocable, worldwide and transferable right and licence to use that Content in any way (including, without limitation, reproducing, changing, and communicating the Content to the public) and permit Little Marley to authorise any other User to do the same thing if Little Marley chooses to do this.
    3. You represent and warrant to Little Marley that you have all necessary rights to grant the licences and consents set out in clause 9.2.
    4. You must obtain express written permission from Little Marley if you wish to reproduce any aspect of the Website or other Intellectual Property owned by Little Marley. 
  2. Termination and Suspension
    1. The Terms will continue in force until such time that they are varied or replaced, but Little Marley may terminate the Terms or the Website at any time and without prior notice in its sole discretion.
    2. Little Marley may suspend or terminate any User from using the Website without notice in its sole discretion.
    3. Little Marley reserves the right to change or discontinue any service or feature on the Website in whole or in part at any time in its sole discretion. 
  1. Limitation of Liability
    1. You will be responsible for and will indemnify Little Marley against liability for all loss, damage or injury to persons or property caused by you, or your employees or agents, and the amount of all claims, damages, costs and expenses which may be paid, suffered or incurred by Little Marley in respect of any such loss, damage or injury will be made good at your expense.
    2. Little Marley shall not be liable to you in respect of any losses suffered or incurred by you arising out of or in connection with the provision of the Services.
    3. You shall be liable for any loss, damage or injury to any party or parties (including Little Marley and other Users) resulting from your negligent acts or omissions through your use of the Services and shall indemnify and keep indemnified Little Marley against any claim or claims made against it.
    4. Little Marley reserves the right, but has no obligation, to monitor disputes between Users of the Website. You agree to hold Little Marley harmless in connection with any dispute or claim that you make against any other User of the Website.
    5. Without limitation to the foregoing, you agree that Little Marley’s liability, if any, arising out of any kind of legal claim or action in any way connected to the Services or the Website our maximum liability to you will be limited to the total amount paid by you (if any) for any chargeable service or feature on the Website purchased by you during the term of your Membership.
  1. Disclaimer of Warranties
    1. You acknowledge that Little Marley makes no representation or warranty:
      1. that your access to the Website (including any Third Party applications or payment platforms on the Website) will be, timely, secure, uninterrupted and/or error-free;
      2. that any defects on the Website will be corrected;
      3. that any information disclosed on the Website will be accurate, up to date, complete or useful; or
      4. that the Website or the server which stores and transmits the Website to you are free from viruses or any other harmful components.
  1. Assumption of Risk
    1. You agree and understand that you assume all risks when using the Website, including without limitation any and all of the risks associated with any online or offline interactions with other Users and all risk for any damage to your computer system or loss of data.
  1. Agency
    1. Little Marley does not act as an agent for the Purchaser, Seller or any other person in relation to a transaction conducted through the Website.
  1. Indemnification
    1. You agree to indemnify, and continually indemnify, Little Marley in relation to all claims, actions, liabilities, costs, losses and expenses (including legal costs on a full indemnity basis) that Little Marley incurs as a result of your use of the Services, and/or from your failure to comply with these Terms.
  1. Advertisements and Promotion
    1. Little Marley may run advertisements and promotions from a Third Party on the Website. Your correspondence or business dealings with, or participation in promotions of, advertisers other than Little Marley found on or through the Website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such Third Party. Little Marley is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of Third Party advertisers on the Website.
  1. Currency
    1. These Terms are effective as and from 1 December 2016.